Return on Investment

Designed to help increase the return on investment and improve time-to-market for new IT capabilities.

Line of Business

Helps to reduce the domino effect that can negatively impact line-of-business (LOB) users when a process fails in a highly optimized and tightly integrated IT environment.

Reduce Risks

Helps reduce business risks and enhance IT availability by leveraging deep skills and leading tools.


Supports your unique needs with a customizable portfolio of services designed for flexibility.

Dedicated Team

A dedicated team with a named TSS focal point as an extension of your own team.

Admin and Ops

Provides single-source support for nearly all your Administration and Operational needs.


Our Support Plans

Silver Support

Suitable for customers with support needs during normal business hours, the Silver Support package provides coverage during normal 8 hour business days, Monday through Friday, in the customer's time zone.

If you want direct access to our support team for questions related to service functionality, best practice architectures, and service errors.

Gold Support

For customers with high availability requirements, the Gold Support program provides coverage 24 hours a day, 7 days a week to help resolve production-critical issues as quickly as possible.

If you want 24x7 support, more rapid initial response times and consultation on application development, and architecture for your specific use case.

Platinum Support

Designed for customers with business critical support needs. Platinum Support provides our fastest response and resolution times for critical issues, and personalized service through named points-of-contact within Support.

If you want the most comprehensive, personal and customized support we offer.


You can easily build your own Support Plan

The Support Plan has many customizable options.

You can easily change these options by talking with a BIA representative who will save you from limitations and will allow you to cover your Support needs.

Create Your Unique Support Plan

Our Happy Customers